Terms and condition
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Shipping:
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We send the items by registered mail through the post office in Israel.
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Shipping in the mail comes up to 2-3 weeks.
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However, please note that in recent times there have been delays in international shipments due to the various constraints of the postal authorities all over the world due to the spread of the virus and its impact on different parts of the world.
I do my best to prepare and deposit the shipments as early as possible to the Israeli post offices (usually within 3 days).
Please accept with understanding the delays that may occur during delivery times.
We can also send in a quick way like EMS or FedEx service, (which comes out more expensive)
The price for such a delivery is about $ 50 and the package comes in 5-8 days.
But again, even the EMS service does not commit to normal times due to the global crisis.
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Returns & exchanges:
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I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
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If you received the item as a gift, you are welcome to contact us or come to the gallery and exchange it for another.
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Please note: a custom ordered item is non-refundable.
But in any case, contact me and I will make sure to find the right solution that will make you smile.
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I don't accept cancellations
But please contact me if you have any problems with your order.
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Personalized items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective,
I can't accept returns for Custom or personalized orders
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Product return policy and refunds:
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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you can return any jewelry purchased on the site within 30 business days from the moment it is received by you.
The jewelry must be returned in its original packaging, with the order number provided and that it is not used at all.
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The item should be sent to the following address:
Inna Abramson
49 Harechasim Street,
Ramat Gan 5234713
Israel
send by registered mail only to allow tracking of the package.
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A refund will be refunded to the means of payment you gave for the product you returned with a 5% deduction (and no more than NIS 100).
It is not possible to get a refund for shipping costs.
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No refund will be made for an item returned to us defective or used not in accordance with the instructions for use.
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Also, it is not possible to get a refund for an item that has been customized.
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For more information you are also welcome to contact us by phone and WhatsApp messages
+972 522 335 997
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I strive to do good and want you to enjoy my jewelry.
The satisfaction of my customers is most important to me so any problem is always handled with great attention and out of a genuine desire to make sure that you always get what you want and be happy.
so if you have any issues just contact me and I promise to help.
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Thank you,
Inna Abramson Gallery
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