FAQ

We make the necklace from threads based on silk fibers that create durable threads that look just like gold, silver or bronze threads. Silk threads do not contain metal and they do not blacken or lose their color even after a long time. Along the silk threads we handmade crochet bead combinations in a wide variety of materials and colors.

We started working with silk about 15 years ago and the intention was to find a suitable solution for people who suffer from skin sensitivity to metals and a tendency to irritation. Women who suffer from metal allergies are forced to wear only gold jewelry and cannot enjoy simple fashion jewelry. In search of alternatives to gold, silver and bronze jewelry, we started working with leathers, cotton, silicone, glass… We created lots of designs of different types of materials but silk jewelry exceeded all expectations and was a great success. Silk jewelry simply looks like gold or silver but in fact silk fibers do not contain metal at all. Silk is one of the strongest and most durable materials so the jewelry is strong and durable and they are the perfect solution for jewelry that looks metallic but does not contain metal at all.

The silk threads do not contain metal and are safe to use even for those with sensitive skin issues. The earrings hook are made of 925 silver and gold filled and are safe to use for sensitive skin. In case of special increased sensitivity, you can request a customization at no extra cost and order the silk chains without any metal at all. (through here).

The use of the open silk necklace is similar to how to use a scarf. Since the necklace only looks metallic but is actually made of silk, the necklace also behaves differently on the body and has no tendency to get tangled like a gold necklace or a silver necklace. The length of the necklace allows you to create many wearing styles just like a scarf and thus achieve a perfect fit for any outfit and appearance. (See demo video here)

Definitely yes. The "open silk necklace” can be worn in all sorts of ways and styles just like a scarf. Each one can find its own style and match the necklace to your outfit each time anew. (See demo video here)

Yes. All our items are handmade by us in our Gallery in Old Jaffa so we can customize the length on demand to provide necklaces of any length. (You can request a customization at this link).

It's all me !!!... All our jewelry is made by us in our workshop in Old Jaffa Tel-Aviv. Each item is made by hand and undergoes meticulous care in order to achieve the highest quality.

Of course... On the website there are only a limited number of jewelry and especially popular series. In the gallery you can see more silk jewelry designs and many color combinations. But if you visit the gallery and remember a specific item you are interested in, please contact us and describe what you saw and I will be happy to send you a picture of the items currently available on the shelf… just like you are in the gallery again.

Yes. All our items are handmade by us at the gallery in Old Jaffa so we can customize the jewelry or create a special one for you according to your personal taste. We will be happy to fulfill any wish. (You can request a customization at this link).

of course. All items are packaged in a branded gift box. If the jewel is intended for a gift, a greeting card can be added. Please indicate this in the check box when purchasing.

On the website, you can pay with any credit card or through the PayPal system. The gallery store in Old Jaffa accepts all means of payment.

I send deliveries via Israel Post. All mail is sent by registered mail with a tracking number. Domestic shipping arrives within a week and international shipments take two to three weeks depending on the geographical location of the destination. A courier can only be received in the Tel-Aviv area.. Shipping in Israel is free.

Certainly. Our site is stored in wix and managed through a secure server via HTTPS / SSL communication. Wix systems security protocols comply with ISO / PCI security certificates.

No! Credit clearing is done directly with the clearing companies and we do not store your credit card information. With each purchase you will need to re-enter the credit information.

You can contact us in a variety of ways… phone call, WhatsApp messages, email or come to the gallery in Old Jaffa. All contact details are in "contact".

Along the silk threads we crochet a wide range of materials such as real pearls, Swarovski crystals, natural gems, Mallorca pearls, semi-precious stones and metal parts in gold and silver plating. The clasps on the ends of the bracelets are made of gold and silver plating. The extension chain of the bracelets and the closed chains are made of metal with gold and silver plating. The hook of the earrings are made of gold filled and 925 silver

Absolutely yes, silk is one of the strongest materials in nature. The silk threads are very durable and suitable for daily use for years. However, it is possible that in a few years and depending on proper use and maintenance, the silk may wear out and lose its beauty. In this case, you are welcome to contact us and activate our warranty service for the renewal of silk jewelry.

It's possible but not recommended… For crystals, pearls and metal parts it is better to avoid contact with water, soap, body lotion, etc. as much as possible. However the silk jewelry can be soaked in water to clean them. It should be taken into account that the silk fibers will wear out faster. Like a shirt that is washed over and over again every day, it will also wear out quickly… (and on second thought, it is generally recommended to shower with soap and not with jewelry…, that way you will come out much cleaner…).

Silk jewelry does not need special care. If necessary, you can rinse the item with warm water, gently wipe all the parts, pearls, and crystals with a soft cloth and bring to a complete drying of the silk fibers before use. Keeping the jewelry according to the accepted rules will give them the longest use time. It is recommended to keep the jewelry away from contact with water, cosmetics and various chemicals. If stored for a longer time you should keep the jewelry in a bag or in an airtight box. The treatment of silk jewelry requires knowledge and skill, please avoid independent repair attempts - when it comes to repairs, contact me for a professional answer. Remember that my renewal service is always available to all our customers at any time and without restriction.

All leaves are made of base metal plated with gold, silver (Nickel free), rose gold and bronze in a dark shade.

Certainly, we know the high quality and durability of our silk jewelry and therefore we are happy to give a comprehensive warranty on each item. The warranty is valid for one year from the date of purchase. The warranty covers any defect arising from malfunction manufacturing and /or assembly, but does not include defects arising from use that does not comply with the instructions for use. Exceptions to liability include cases where the jewelry was damaged as a result of an accident, fall, abrasion, breakage and / or independent repair attempts. In these cases it is possible to activate the renewal / replacement service that is always available and unlimited for all our customers.

If you received the item as a gift, you are welcome to contact us or come to the gallery and exchange it for another. Please note: a custom ordered item is non-refundable. But in any case, contact me and I will make sure to find the right solution that will make you smile.

you can return any jewelry purchased on the site within 30 business days from the moment it is received by you. The jewelry must be returned in its original packaging, with the order number provided and that it is not used at all. The item should be sent to the following address: Inna Abramson, 49 Harechasim Street, Ramat Gan 5234713 Israel By registered mail only to allow tracking of the package. A refund will be refunded to the means of payment you gave for the product you returned with a 5% deduction (and no more than NIS 100). It is not possible to get a refund for shipping costs. No refund will be made for an item returned to us defective or used not in accordance with the instructions for use. Also, it is not possible to get a refund for an item that has been customized. But hey… I strive to do good and want you to enjoy my jewelry. The satisfaction of my customers is most important to me so any problem is always handled with great attention and out of a genuine desire to make sure that you always get what you want and be happy. I love making beautiful jewelry for beautiful people… so if you have any issues just contact me and I promise to help.